GENERAL TERMS AND CONDITIONS


Last updated November 4, 2017.

Inoxstyle Srl (“Inoxstyle” or “we”) provides you with site features and other products and services when you visit or make purchases on Inoxstyle.com or C1.inoxstyle.com (the “website”) or when you use Inoxstyle products or services (collectively, Inoxstyle “Services”, such as ecommerce itself). Inoxstyle provides Inoxstyle Services according to the following terms and conditions (“General Terms and Conditions”).

I) TERMS OF USE

We invite you to carefully read the terms of use (“Terms of Use”) before using Inoxstyle Services. By using Inoxstyle services, you fully accept the current Terms of Use.

We offer a wide range of Inoxstyle services and occasionally you may be subject to additional terms and conditions. By using an Inoxstyle Service (for example our ecommerce website) you will also be subject to the terms, guidelines, and conditions applicable to that specific Inoxstyle Service (Terms of Service). In case of conflict between the current Terms of Use and Terms of Service, the Terms of Service prevail.

1. PRIVACY

We invite you to consult our Privacy Policy and our policies on Cookies and Internet Advertisements that govern your use of Inoxstyle Services to best understand our practices.

2. ELECTRONIC COMMUNICATION

When you use Inoxstyle Services or you send us emails, text messages (SMS), and other communications from your computer or mobile device, you are communicating with us electronically. We can communicate with you in various ways, for example, by email, text messages (SMS), or by publicizing messages and communication on the website or through other Inoxstyle Services. Subject to specific legal provisions, for the purposes of this contract, you agree to receive electronic communications from us and recognize that all contracts, notifications, information, and all other electronic communications meet the requirements of written form, when required by law.

3. COPYRIGHT AND DATABASE RIGHTS

All content present or available through Inoxstyle Services in the form of texts, graphics, logos, icon buttons, images, audio files, digital downloads, software and data collections are property of Inoxstyle or of their content providers and are protected by Italian and international copyright and database right laws. The list of all present content or content made available through Inoxstyle Services is the exclusive property of Inoxstyle and is protected under Italian and international copyright and database right laws.

Extracting or systematically reusing parts of Inoxstyle Services without the expressed written consent of Inoxstyle is prohibited. In particular, using data mining, robots, or similar acquisition or extraction devices to extract (one or more times) to reuse any substantial part of any Inoxstyle Service without our expressed written consent is prohibited.

Creating or publishing your own database that reproduces substantial parts (for example prices and product lists) from Inoxstyle Services without expressed written consent from Inoxstyle is prohibited.

4. TRADEMARKS

Furthermore, graphic materials, logos, page headers, icon buttons, characters and service marks included or made available through any Inoxstyle Services are trademarks and distinctive Inoxstyle signs.

Inoxstyle trademarks and distinctive signs cannot be used for products or services that are not Inoxstyle with the intent of creating confusion among customers or in any way that may denigrate or discredit Inoxstyle.

All trademarks that are not property of Inoxstyle that appear on any Inoxstyle Services are the property of the respective owner, who may or may not be connected to Inoxstyle.

5. LICENSE FOR ACCESS TO INOXSTYLE SERVICES

Provided that you comply with these Terms of Use and Terms of Service, and that you pay any applicable fees, Inoxstyle or its content provider grants you a limited, non-exclusive, non-transferable, non-sublicensed license to access Inoxstyle Services for personal and non-commercial use.

This license does not include any right of resale or commercial use of any Inoxstyle Service or of its contents, nor the right to collect and use lists, descriptions, or product prices, make a derivative use of Inoxstyle Service or its contents, download or copy account information for the benefit of another reseller or use data mining, robots, or similar data acquisition or extraction devices.

All rights not expressly conferred in these Terms of Use and Terms of Service remain with Inoxstyle or its licensors, suppliers, publishers, owners, and other service providers.

Reproducing, duplicating, copying, selling, reselling, visiting, or in any other way using Inoxstyle Services, in whole or in part, for commercial use without our expressed written consent is prohibited. Proceeding with framing or using framing techniques to improperly possess any brand, logo, or other proprietary information (including images, text, page settings, or format) belonging to Inoxstyle without our expressed written consent is prohibited. Using any meta tag or any other “hidden text” that uses the Inoxstyle name or trademarks without our expressed written consent is prohibited.

You must not improperly use Inoxstyle Services. Inoxstyle Services should be used exclusively within the limits established by law. The violation of these General Terms of Use and Terms of Service will result in the revocation of the authorization or license issued by Inoxstyle.

6. YOUR ACCOUNT

If you use Inoxstyle Services, you are required to keep your account and password confidential and control access to your computer and devices. You accept, within the limits permitted by applicable laws, to be held responsible for all activities carried out with your account and password. You commit to take all necessary precautions to ensure that your password remain safe and confidential, and inform us immediately if you have reasons to believe that a third party has knowledge of your password, or if you believe that your password has been or is about to be used in an unauthorized way. You are responsible for ensuring that the information you provide us with is correct and complete and to immediately communicate any changes from the information you provided. You can access and update most information in the My Account section of the website.

It is prohibited to use Inoxstyle Services: (i) in such a way as to cause or be able to cause interruptions, damage, or malfunctions to Inoxstyle Services and its functionalities, or (ii) for fraudulent purposes or to commit illicit activities, or (iii) to cause disturbances, fallacies, or fear.

We reserve the right to prevent access to the Inoxstyle website and/or Inoxstyle Services, to suspend or close an account, to remove or modify the contents of the site at our discretion in the case of violation of the applicable legal provisions of these General Terms and Conditions or applicable guidelines or policies.

7. REVIEWS, COMMENTS, COMMUNICATIONS, AND OTHER CONTENT

It is permitted to publish reviews, comments, and other content, send emails, and other communication, and submit suggestions, ideas, comments, and questions, and other information, provided that the content is not illicit (i.e. obscene, abusive, intimidating, defamatory, does not violate privacy, intellectual property rights, and is not otherwise offensive to Inoxstyle and/or third parties or deplorable and is not or does not contain viruses, political propaganda, commercial solicitation, chain letters, mass emails, or any other form of spam). Using a fake email address, pretending to be another person or subject, or in any way lying about the origin of a communication or other content is prohibited. We reserve the right (but have no obligation to act in the absence of a request) to remove or modify such content.

If you believe that any content or advertisement published on the site or used in Inoxstyle Services contains a defamatory statement or that your intellectual property has been violated by an article or information on the site or used as part of Inoxstyle Services, we invite you to write to customer.service@inoxstyle.com and we will promptly reply.

If you decide to send content or materials, unless otherwise stated by us, you grant: (a) to Inoxstyle the non-exclusive, free, sublicensed and transferable right to third parties to use, reproduce, modify, adapt, publish, translate, create derivative works, distribute, and display said content in any part of the world through any means of communication and (b) to Inoxstyle, its sub-licensees, and appointed parties the right to use, at their discretion, the name you use in relation to them. Your moral rights of author are protected. You agree that the aforementioned rights granted to us are irrevocable for the entire duration of your intellectual property rights associated with said content and materials. You consent to carry out all additional activities necessary to complete each of the above rights granted to you by Inoxstyle, including the signing of deeds and documents at our request. You declare and guarantee to hold, personally or in another way, the property or availability of the rights related to the content that you sent to us: (i) the content and material are accurate and relevant; and (ii) the use of such content and material provided by you does not conflict with any of Inoxstyle’s applicable policies and guidelines and that such use does not cause injury to third parties. Except in cases where responsibility is due to the non-removal of illicit content following the receipt of notice, you pledge to indemnify Inoxstyle from all legal actions taken by third parties against Inoxstyle, deriving from or connected to content and materials supplied by you.

8. VIOLATION OF INTELLECTUAL PROPERTY RIGHTS

Inoxstyle respects the intellectual property rights of third parties. If you believe your intellectual property rights have been used in a manner that could lead to possible violations, please write to customer.service@inoxstyle.com and we will promptly reply to you.

9. OUR LIABILITY

We will do our best to ensure that access to Inoxstyle Services is provided without interruption and that transmissions are made without errors. However, due to the nature of the Internet, uninterrupted access and transmissions free of errors cannot be guaranteed. Furthermore, your access to Inoxstyle Services may be occasionally suspended or limited to allow for repairs, maintenance, or introducing new activities or services. We will work to limit the frequency and duration of these suspensions and limitations.

Inoxstyle will not be held responsible for (i) losses that are not the result of our violation of the present terms and conditions or (ii) any other indirect or consequential loss that was not reasonably foreseeable, either by you or by us, when you started to use Inoxstyle Services.

We will not be held responsible for any delay or non-fulfillment of obligations set forth in the present terms and conditions if the delay or non-fulfillment derives from chance circumstances or from force majeure. This provision does not affect your rights deriving from the law and in particular your right to receive purchased goods within a reasonable time or to be reimbursed in the case of non-delivery due to circumstances deriving from chance circumstances or due to force majeure.

The legal provisions in force in some states may prohibit the limitations of liability now indicated. In the event that these provisions are applicable, the limitations of liability now indicated will have no effect and you may be entitled to other rights. None of the provisions contained here limit or exclude our liability in the event of death or personal injury caused by our negligence or caused by malice or serious misconduct.

10. APPLICABLE LAW AND JURISDICTION

These General Terms and Conditions are regulated and must be interpreted in accordance with Italian law. The United Nations Convention on Contracts for the International Sale of Goods is expressly excluded. You accept, and we accept in turn, to submit to the non-exclusive jurisdiction of the court of Lucca. As a consumer, you can take action before the court of Lucca or the European Union member state of which you are a resident or where you live to resolve a dispute related to these General Terms and Conditions.

The European Commission provides a platform for online dispute resolution, which can be accessed through this link: http://ec.europa.eu/consumers/odr/.

We invite you to contact us directly in the event you would like to bring a question to our attention.

11. CHANGES TO SERVICE OR CHANGES TO CONDITIONS

We reserve the right to modify the Inoxstyle Services, policies, and these General Terms of Use and Services at any time to offer new products or services or to comply with legal and regulatory provisions. You will be subject to the policies and terms of the most up-to-date General Conditions of Use when you use Inoxstyle Services. If any provision of these conditions is found to be invalid, null, or for any reason unenforceable, the said condition will not affect the validity and efficacy of the other provisions.

12. DISCLAIMER

If you fail to comply with these General Terms of Use, failure to exercise our right to take action against you does not indicate that we waive our right to take action for the violation of the obligations you have assumed.

13. MINORS

We do not sell products to minors. We sell products that can be purchased by adults only. If you are under 18 years of age, you can use Inoxstyle Services only by involving a parent or guardian.

14. OUR CONTACT INFORMATION

This site is the property of, and is managed by Inoxstyle Srl – Piazza Romboni, 20 – 55041 Camaiore (LU) – p.iva: IT02262900463

15. REPORTING VIOLATIONS OF INTELLECTUAL PROPERTY RIGHTS

If you believe that your intellectual property rights have been violated, you can write to customer.service@inoxstyle.com. We will respond promptly to owners of intellectual property rights who communicate alleged violations. Upon receipt of your communication, we may take various initiatives. For example, we may remove the information or article without implying admission of responsibility and without jeopardy to any other right, remedy, or defense, which we expressly reserve the right to exercise. Furthermore, by sending the report, you grant Inoxstyle the right to use, reproduce, modify, adapt, publish, translate, create derivative works, and show the contents of the same message in any part of the world by any means of communication. This includes the right to send your report to subjects involved in the preparation of the content that is considered illegal. You pledge to hold Inoxstyle unharmed from all actions from third parties arising from or connected to the sending of your report.

Important warning: providing Inoxstyle with false, misleading, or inaccurate information in the reporting of an intellectual property rights violation can lead to civil and/or criminal liability. For any questions, please consult an attorney.

II. TERMS OF SALE

These general terms of sale govern the sale of products, and where applicable, services through the website when Inoxstyle acts as seller (General Terms of Sale).

We offer a wide range of Inoxstyle Services and sometimes you may be subject to additional terms and conditions. If you use any Inoxstyle Service (for example, Your Profile), you will also be subject to terms, guidelines, and general conditions applicable to that specific service (“Terms of Service”). In the case of conflict between the current Terms of Sale and the Terms of Service, the Terms of Service will prevail.

We invite you to carefully read these General Terms of Sale prior to proceeding with any purchase. By making a purchase, you fully accept these Terms of Sale.

1. OUR CONTRACT

If you wish to purchase one or more product, you can select them one at a time by adding them to your cart. Once you have chosen all the items you intend to purchase, you can close your shopping cart and submit the order. At this point you will see a summary page of the products you have chosen, their price, and delivery options (with their related costs). You will be asked to choose your preferred delivery method, transportation, and method of payment.

At the top of the same page, you will find the purchase button which you will need to click to submit the order. Your order will then be considered your purchase contract addressed to Inoxstyle for the products listed, each considered individually. Upon receiving your order, we will send you an automatic message (“Order Confirmation”).

The Order Confirmation does not constitute acceptance of your purchase proposal. By sending the Order Confirmation, we confirm only to have received the order and to have submitted it to a process of verification of data and product availability as requested by you. The contract of sale with Inoxstyle Srl will end only when we send you a separate email of acceptance of your purchase proposal that will also contain information related to the shipment of the product and the expected date of delivery (“Shipping Confirmation”).

In the event that your order is processed through multiple shipments, you may receive separate Shipping Confirmations. However, the right of withdrawal is subject to the terms and conditions set forth in the following art 2. The right of withdrawal does not apply to certain categories of products.

You accept to receive an electronic invoice. The electronic invoice related to your order will be communicated in the Shipping Confirmation. All orders made on the website must correspond to normal consumption needs. This requirement is applied to both the number of products purchased in a single order, as well as to the case of a number of orders relating to the same product even if each order includes a quantity of products corresponding to normal consumption needs.

2. RIGHT OF WITHDRAWAL, EXCEPTIONS AND INOXSTYLE RETURN POLICIES

Subject to the exceptions indicated below, you have the right to withdraw an order, without giving a reason, within 14 days from the day you receive the ordered product (or the last product, lot, or piece in the case of multiple goods, lots, or pieces delivered separately) or from the conclusion of the contract. If you have entrusted the delivery to someone else, your right of withdrawal begins on the day of delivery to the person designated by you, other than the courier.

You should communicate your right of withdrawal to Inoxstyle Srl, Piazza Romboni 20, 55041 Camaiore (LU), Italy, by sending an email to customer.service@inoxstyle.com. We will send you a message confirming receipt.

To exercise the right of withdrawal, the related communication must be sent prior to the end of the 14 day period. The product must be returned to Inoxstyle according to the instructions provided with the confirmation of receipt.

For more information on your right of withdrawal and operating instructions, contact Customer Service at customer.service@inoxstyle.com.

EFFECTS OF EXERCISING THE RIGHT OF WITHDRAWAL

We will refund all payments related to the product for which you have exercised your right of withdrawal, excluding shipping costs, within 14 days from the day on which we receive the communication related to exercising the right of withdrawal.

We will refund the payment through a bank transfer to your account. You will not incur any costs as a consequence of the reimbursement.

We may withhold the refund until we have received the product or until you have provided proof that you have returned it to Inoxstyle, whichever happens first. Please note that you are required to return the product to us within 14 days from the day you communicate the withdrawal.

You are responsible for the direct costs to return the products, and the risks deriving from the transportation is your sole responsibility. You could be held responsible for the diminished value of the goods resulting from their handling (aside from the necessary handling to establish the nature, characteristics, and functioning of the goods).

EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

The right of withdrawal does not apply in the case of: sealed goods that cannot be returned for hygiene or health reasons that have been opened after delivery; customized goods or those that have clearly been personalized; goods that risk deteriorating or expiring quickly; purchases made by companies/professionals with a VAT number

3. PRICES AND AVAILABILITY

All prices exclude VAT, applicable in accordance to the law. Information on product availability is listed on the site, as well as on each product’s specific page. In addition to the information provided on this page or elsewhere on the site, we are not able to provide more precise information regarding product availability.

Please remember that delivery times are purely an estimate and can vary.

Once we receive your order, we will notify you by email if some of the products you ordered are not available.

Despite our efforts, we cannot guarantee that a price in our catalogue will not be different than the actual price. We will verify that prices are correct when we verify your order and the subsequent shipment of the products. If, due to mistakes or other inconveniences, the indicated price is lower than the correct price, we will contact you to see if you wish to move forward with the purchase at the correct price. Otherwise your order cannot be accepted. If the correct price of a product is lower than what is indicated on the site, we will charge you the correct lower price and proceed with the shipment.

4. CUSTOMS

Goods ordered from Inoxstyle that are to be delivered outside of Italy may be subject to tariff fees and importation taxes, to be paid upon delivery. Any additional custom cost shall be paid by you. We do not control costs and cannot predict their amounts.

Custom policies vary tremendously from country to country. You should therefore contact your local customs office for additional information. Keep in mind that when you place an order on the site, you are considered the importer and are required to comply with all legislation and regulations within the country where you will receive the goods.

Your privacy is important to us and we know that you care how information related to your order is used and shared. We would like our international customers and customers who ship products abroad to be aware that international deliveries may be subject to opening and inspection on the part of custom authorities.

5. GUARANTEES ON INOXSTYLE PRODUCTS AND LIMITATIONS OF LIABILITY

The guarantee scheme on products sold by Inoxstyle differs according to whether the buyer is a “consumer” or a “professional” in accordance with Directive 1999/44/CE concerning “certain aspects of sale contracts and guarantees concerning consumer goods.” If you purchase as a “consumer”, you benefit from the legal guarantee of conformity to which the seller is bound by law on any sold goods (“Legal Warranty”).

The Legal Warranty – which Inoxstyle is bound to as seller – guarantees the good from conformity defects with respect to the sales contract. In accordance with the law, through the applicability of the Legal Warranty, you will be entitled to the repair or replacement of goods that show conformity defects at no cost to you, or, if this is not possible, a reduction of the purchase price or termination of the contract. Inoxstyle addresses conformity defects if they appear within two years from the date of delivery of the goods. You must report the defect within two months of its discovery.

You can find more information on the rules of exercising the Legal Warranty, as well as examples, by visiting our section on Legal Warranty.

In the event you discover a conformity defect on goods purchased from Inoxstyle during the period of validity for the Legal Warranty, please contact our Customer Service. To the extent permitted by law, Inoxstyle declines all responsibility in the event that the delivered product does not comply with the legislation of the country of delivery other than Italy.

Inoxstyle will not be responsible for delays in the delivery of products.

Furthermore, we will not be responsible in the case of insignificant differences in the purchased goods and their illustrative images and descriptions published on our website.

Except in the case of willful misconduct or gross negligence, we are solely responsible for any direct and foreseeable damage at the time of the conclusion of the sale contract. We will therefore not be liable for any losses incurred, loss of earnings, or any other damage which is not an immediate and direct consequence of our non-performance or which could not be foreseen at the time of the conclusion of the sale contract. Inoxstyle is not in any way responsible for the fulfillment of the obligations of third parties who may offer commercial guarantees in relation to the products sold on the site.

6. APPLICABLE LAW AND JURISDICTION

These General Terms of Sale are regulated and must be interpreted in accordance with Italian law. The United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.

You accept, and we accept in turn, to submit to the non-exclusive jurisdiction of the court of Lucca. As a consumer, you can take action before the court of Lucca or the European Union member state of which you are a resident or where you live to resolve a dispute related to these General Terms of Sale.

7. CHANGES TO TERMS OF SALE

We reserve the right to modify the website, policies, and these General Terms of Sale at any time to offer new products or services or to comply with legal and regulatory provisions. You will be subject to the policies and terms of the most up-to-date General Terms of Sale when you order products from us, unless changes to these policies and terms are not required by applicable laws or competent authorities (in which case, they will apply to previously made orders). If any provision of these conditions is found to be invalid, null, or for any reason unenforceable, the said condition will not affect the validity and efficacy of the other provisions.

8. DISCLAIMER

If you fail to comply with these General Terms of Sale, failure to exercise our right to take action against you does not indicate that we waive our right to take action for the violation of the obligations you have assumed.

9. MINORS

We do not sell products to minors. We sell products that can be purchased by adults only.

10. OUR CONTACT INFORMATION

Inoxstyle Srl – Piazza Romboni, 20 – 55041 Camaiore (LU) – p.iva: IT02262900463