If you are a consumer, meaning an individual who has not made a purchase for professional use, you can exercise your right of withdrawal. This allows you to return merchandise without stating a reason within 14 calendar days of its delivery (or the delivery of the final item, in the event of separate deliveries).
Items Excluded From The Right Of Withdrawal
The right of withdrawal can be exercised for any type of product with the exception of:
Items that have been made to size or clearly customized, or items that risk deteriorating or expiring quickly
Sealed items that cannot be returned due to hygienic reasons or items that are related to health protection that have been opened after delivery
How To Exercise The Right Of Withdrawal
You must communicate that you are exercising your right of withdrawal by email to firstname.lastname@example.org and you will receive return shipping instructions. You then have 14 days to return the product from the day you communicate the withdrawal.
Refund In The Event Of Withdrawal
If you purchase as a “consumer” and request to return the product within 14 days of its delivery, you will be reimbursed the cost that you paid for the product, but not shipping costs. Products must be returned in the same condition that they were received. New items must be returned unused and not damaged. If returned products are damaged or have signs of use from unnecessary manipulation, we can withhold part of the reimbursement that corresponds to the item’s decrease in value.
We remind you in the case of a return, you are responsible for the cost of returning the product (shipping and packaging). In order to ensure the return is successfully made, we recommend using a shipping method that requires a delivery signature. If you do not use a traceable shipping method and we do not receive the product, or if you refuse delivery of the package, we may be unable to accept a return claim.
We remind you that items that have been customized and made to order adhere to the following regulations: If you change your mind and wish to return the item by exercising your right of withdrawal, we are under no obligation to accept the request or offer an exchange.
However, if the product you have received is damaged, defective, or does not match its description (for example, the product’s characteristics or its customization are incorrect), it is covered under the legal warranty. In this case, contact us to communicate the defect.
The product’s packaging (for example, the box) and, if applicable, the certificate of product, must be returned with the original product in order to be entitled to a reimbursement or exchange.
Refunds for the cost of the product that have exercised their right of withdrawal will be made within 14 days from when we receive the item.